FAQ-AUREA

1. How do I connect my AUREA earbuds?
Open the charging case near your smartphone and enable Bluetooth.
Select “AUREA Earbuds” from the available devices list and tap connect.

2. Are the earbuds compatible with all devices?
Yes. AUREA earbuds are compatible with all Bluetooth-enabled devices, including iOS, Android, tablets, and laptops.

3. How long does the battery last?
Up to 6–8 hours of continuous listening time on a single charge.
The charging case provides additional full recharges for extended use.

4. How long does it take to fully charge?
The earbuds take approximately 1 hour to fully charge.
The charging case takes about 1.5 hours.

5. Do the earbuds have touch controls?
Yes. You can control music, adjust volume, answer calls, and activate voice assistants with intuitive touch controls.

6. Do you offer wholesale pricing?
Yes. We offer special pricing for bulk and professional orders.
Please apply through our Wholesale Access page to receive approval.

7. How long does shipping take?
Standard shipping typically takes 3–7 business days depending on your location.

8. What is your return policy?
We accept returns within 14 days of delivery, provided the product is unused and in its original packaging.

9. Is there a warranty?
Yes. All AUREA products include a limited manufacturer warranty against defects.

10. How can I contact support?
You can reach us via our Contact page.
Our team will respond within 24–48 hours.